- Take your style quiz, and don’t hold back. Your stylist wants to know everything so she can pick the right pieces for you. You can add more detail in your Style Profile in your account.
- Shop from handpicked preloved pieces in your store, that match your style size and budget. You can also use some filters if you’re looking for something specific. But everything is automatically curated to be right for you. And shipping is free!
- Tah-dah! It’s time for your delivery. Because we work with only professional resellers, you know you’ll get your pieces on time and in good condition. You may get more than one box, so if you have returns, please ensure you send them back to the right place. You have two weeks to make returns. Any questions, email us at email@example.com
You set the price. Our pieces are desirable, in great condition, and that’s reflected in the price tag. Other than that, it’s all free.
You can also gift someone a personal stylist (or yourself!) for the same price as a monthly copy of Vogue and a frothy coffee. You get world-class stylists handpicking pieces just for you. Visit our Gifting page for more info or just email us at firstname.lastname@example.org
We offer full refunds on returns with the tags on in the same condition it came to you. You can try pieces on and have 14 days to make returns. Check who your order came from, and there will be info on how to make your returns with your order. It’s super easy.
We love you updating your quiz! Simply log into your account, and click My Style Profile, and you can change your answers to pretty much every aspect of the quiz. You can also add more photos of yourself, and your style icons, and tell us more about your do’s and don’ts so your stylist really gets to know you.
Damn right we do! We have three options currently available.
They’re flying like hotcakes so make sure you impress your gal pal, mum or special woman in your life (that could be yourself!) with the gift of personal styling and preloved luxury pieces. You can find out more on our Gifting page.
Yes we do! We partner with the best Marie Kondo trained home organisers and wardrobe detoxers in the UK, or personal stylists that can visit and give you advice about gaps in your wardrobe and which pieces aren’t doing you any favours. Just email us with what you need at email@example.com
Simply log into your account, and go to My Orders. There you’ll see a Feedback button. Then rate each piece out of 5 stars (5 high, 1 low) and choose a thumbs up or down for each reason. Add more in the text box too. We love to hear as much as you have to tell us.
Feedback is very important, as your stylist will digest the feedback and ensure what’s updated in your store takes on your feedback too.
We believe in the importance of giving back. We partner with celebrities and influencers who resell their unwanted items through us, and 10% of the share from their sales goes to a charity of their choosing, such as Choose Love or Smart Works.
Your stylist is a world-class expert. They might be personal stylists to individuals, or fashion stylists that have worked on shoots and shows. We allocate a stylist to you based on your style preference. So if you’re a boho chick, or love feminine detailing, then we give you a stylist that loves and knows that style. If you’re all about classic lines, or an androgynous or minimalist vibe, we make sure you have a stylist that loves that style and understands it. You can meet some of our stylists in the About Us page.
We have agreements with top resale partners, and we source ourselves from Circlers and private sellers who have wonderful pieces, often unworn, in their closets that they no longer want.
We scour the planet for the best pre-owned pieces so we have as much variety as possible to ensure what we add to your personal store has your name written all over it.
If you’re a preloved store that wants to partner with us, email firstname.lastname@example.org
We only ever show you preloved pieces or surplus stock, so everything we send you may have otherwise been burned or gone into landfill. All pre-existing clothing, which is by far the most sustainable option, as there is no water used, or carbon and pollution created. Instead we prolong the life-cycle of each garment. That means you can own luxury pieces for a fraction of their original cost, being kind to the planet and your pocket too.
We also minimise any other carbon-emission creating activity, like transport, by using the Royal Mail, and using only recycled packaging. We also ensure we recycle everything we use.
We’re even sustainable in our use of marketing and photography, by avoiding bespoke shoots as much as possible, or keeping it very low labour and emissions.
If you have any other suggestions on how we can become even more sustainable, we’d love to hear it.
We have so many Circlers that have recommended us to their gal pals, and we’re super grateful!
If you’ve referred friends, or you’ve shopped with us a lot, drop us a line at email@example.com and we’ll ensure you’re a member of the Inner Circle, which has various perks and privileges.
We never share your data with third parties, and your data is stored securely. We want to know as much as we can about you so we can help you look and feel fantastic. We're not interested in doing anything else with your data, and never will. If you ever want us to delete your data, just tell us and we'll do it straight away.
The only people who see your quiz answers are your stylists. And the only people who see your address and order data are our fulfillment staff who process your orders.
Email us at firstname.lastname@example.org and Lily be happy to help.